Delivery Options

Metro Areas

Regional Areas

Country Areas in Tasmania, Northern Territory

1. Delivery

Address for delivery

You agree that the address to which we may deliver is the address you gave for delivery as part of your order or any other address we may subsequently agree to accept as the delivery address.

We will not deliver unless all requested delivery details are given when you place your order.

Delivery pre-conditions
it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose.

We will not deliver your order if we consider any delivery circumstances may be unsuitable for any reason, including because any likely recipient of the ordered products appears to our delivery personnel to be under the influence of alcohol or drugs, under the age of 18 years or acting for or on behalf of a person who we consider may be unsuitable for any reason (including because they may be under 18 years).

We may not deliver your order if any of our requests for verification (such as proof of identity or age) are not met.

We may require that you produce the credit card used to purchase goods on the Website.

2. Delivery times
we will endeavour to deliver within the times nominated and paid for by you at the time of your order. You accept the risk that occasionally, due to circumstances which we have not foreseen, delivery times may be longer than times nominated and paid for by you.

3. Delivery returns/non-collection

If having commenced delivery of your order, we return any ordered products to our storage site. While we will refund the amount paid by you for those products (in the absence of an arrangement with you for re-delivery, you agree that we may deduct an amount from this refund amount on account of the costs incurred by us in returning the relevant products to our storage site. You agree that we may make such deduction where we were unable to deliver due to circumstances beyond our reasonable control (including because of the wrong address appearing to us to have been given) or where we did not complete delivery because of any of the "Delivery pre-conditions" above not being met.

You may email us about any non-delivery by using the "contact us" on ziza.com.au or by telephoning our Customer Service Team at 123456

4. Delivery records
we may record all details of and incidentals to deliveries. Our records may include details of the forms of verification referred above and taking a photograph. We will only use and disclose such records for reasonable purposes, which may include proof of delivery, administration, complying with record keeping requirements under liquor licensing laws and law enforcement.

5. Free Delivery

Free Delivery applies to products purchased online or over the phone through the call centre.

Free Delivery only applies to products that display the ‘Free Delivery’ badge. If an order contains a combination of Free Delivery and non-Free Delivery items, normal delivery charges will be applied for products that do not display the Free Delivery badge. For Free Delivery products, please be aware that the delivery charge is not removed until the payment page of the checkout.

Melbourne Metro Deliveries - If you spend more than $100, either online or over the phone, your order will be delivered free of charge within Melbourne metro areas via standard delivery.

Other Australian Metro City Deliveries - If you spend more than $200, either online or over the phone, your order will be delivered free of charge via standard delivery.

Free delivery only applies to orders sent to one delivery address via standard delivery. Free delivery is not available for same day, next day, pick a business day or Weekend deliveries.

Unfortunately at this time, we cannot offer free delivery to our Northern Territory, Tasmanian, regional or country customers.

6.Promotions

To redeem your free delivery, you must enter your promotional code in the shopping cart page upon ordering online. The code is only valid during the promotional period specified in for each particular promotion. Free delivery is only valid in metro areas and cannot be used in conjunction with same day, next day; pick a business day or Weekend deliveries. The offer can only be redeemed once per customer. The offer may be withdrawn at any time without notice.

• Promotional vouchers cannot be exchanged for cash
• Used in conjunction with one another
• Re-used on another transaction, or
• Partially used across multiple orders

7. Unattended Deliveries

If you pay by credit card, you can request that your delivery is left on your doorstep if no-one is home. Our delivery partners reserve the right to leave a card (instead of your order) even if you request an unattended delivery.

They may do so if:

• There is no clear delivery instruction authorising them to leave the parcel in a safe place
• Somebody is home but they cannot provide proof of age
• The address is ambiguous, unclear, current hold in place and un-accessible.
• The driver is concerned that minors are present in the vicinity of your premises
• There is no secure location to leave the goods
• There is possibility that goods may be damaged (i.e. weather)

Unattended delivery is not available for:

• Orders paid for by gift card
• Same day delivery
• Premises that do not receive daily roadside letter delivery from Australia POST
• First time orders
• Guest customers (not registered)

8. Risk
You agree that risk of loss of or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).

9. Identification

Ziza supports the responsible service of alcohol. It is against the law to sell or supply to, or obtain alcohol on behalf of, a person under the age of 18 years. You must be over 18 years of age to place an order online or over the phone, or receive a delivery

10. Delivery Options

Order Status

Our team will pick and dispatch your product as quickly as possible. Once dispatched, you will receive an email notification to let you know that your order is on its way. Please ensure orders@ziza.com.au email address is added to your email address book as otherwise your order confirmation may go through to your junk mail folder. You can also track your order online on Ziza.com.au under your orders status tab.
Order Delays: If you have not received your order within the time frame for your selected delivery option listed below, .please contacts us by either email or phone:

• Call our customer service on 1234 4568
• Email our customer service at : customerservice@ziza.com.au and quote your order number in subject field

Delivery Times:

Standard Delivery: Our delivery partners will generally deliver on Monday to Friday till 9 PM in Melbourne Metro and during business hours before 6 pm in rest of Australia

Weekend and after hour deliveries: Our delivery partners will generally deliver between 9 AM – 5 PM for weekend deliveries and after hours deliveries are delivered as per requested delivery window. If you are unable to receive the during business hours on Monday - Friday , 9AM – 5PM weekend and on requested delivery windows ,We suggest that if possible you can provide us with as alternative delivery address or provide us authority and instructions to leave the order at convenient location around your house.

Same Day Delivery: Our delivery partners will generally deliver between 9 AM -11 PM.

11. Delivery locations

We deliver to the following areas, Check your state and postcode below to which you belong to:

ACT:

0200-0299, 2600-2620, 2900-2920

NSW:

2000, 2006-2011, 2015-2039, 2041-2044, 2048-2050, 2060, 2061, 2204-2249, 2555-2574, 2640-2641,2740-2786, 2890

2282-2310 ,2250-2263,2500-2506, 2515-25302264-2281, 2311-2499, 2507-2514, 2531-2554, 2575-2599, 2621-2639, 2642-2739, 2787-2879, 2881-2889, 2891-2898

NT:

0800, 0810, 0812, 0820, 0828-0830, 0832

Sorry, we don’t deliver to:

We will not deliver to: 0822,0861,0862,0870,0871,0872,0847,0850,0851,0852,0853,0880,0881,0886

For the following postcode, we will not supply any or beer in 750ml and 800ml bottles. Cask and fortified wine limited to one two litre cask or one bottle of fortified wine per person per day: 0860

QLD:
4000-4209, 4500-4549, 4900-4999, 9000-9299, 9400-9596,9700-9799, 4210-4229, 4300-4307, 4230-4299, 4308-4499, 4550-4689, 9597-9599, 9880-9919, 4482, 4470, 4690-4899, 9920-9999
Non Delivery Postcodes:
4605, 4713, 4816, 4825, 4830, 4871, 4876, 4895
SA:
5000-5199, 5800-5999, 5200-5749, 2880
Non Delivery Postcodes:
5723,5734,5680,5690
TAS:
7000-7150, 7152-7999
VIC:
3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999, 3211-3220, , 3221-3334, 3342-3349, 3350-3352, 3355, 3357-3424, 3444-3749, 3812-3909, 3921-3925, 3945-3971, 3979, 3984-3999

WA:
6000-6206, 6800-6999, 6207-6699, 6700-6797
Non Delivery Postcodes:
6798, 6799, 6770, 6765
For the following postcodes, we will not supply any product that is in a container of 1L or above or any beer in glass containers over 375ml: 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770, 6430